Return and Refund Policy
Refund policy
Return and Refund Policy
We want you to be fully satisfied with your purchase. If something isn’t right, we’re here to help.
Returns
We accept returns of items under the following conditions:
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The item must be in new, unused condition
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The item must be returned in its original packaging
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The return must be initiated within 14 calendar days of receiving your order
To start a return, please contact us at info@ffministry.com with your order number and reason for the return. Unauthorized returns may not be accepted.
Non-Returnable Items
Certain types of items cannot be returned, including:
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Items marked as final sale
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Used or damaged products
Refunds
Once we receive and inspect your return, we will notify you about the status of your refund. If approved, a refund will be issued to your original payment method within 3–5 business days.
Shipping costs are non-refundable, and customers are responsible for return shipping unless the item arrived damaged or incorrect.
Questions?
If you need assistance, email us at info@ffministry.com